Procedures and Collaborative Information Seeking: A Study of Emergency Departments

Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review

Standard

Procedures and Collaborative Information Seeking: A Study of Emergency Departments. / Hertzum, Morten; Reddy, Madhu.

Collaborative Information Seeking: Best Practices, New Domains and New Thoughts. ed. / Preben Hansen; Chirag Shah; Claus-Peter Klas. Berlin : Springer, 2015. p. 55-71 (Springer book series on Computer Supported Cooperative Work).

Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review

Harvard

Hertzum, M & Reddy, M 2015, Procedures and Collaborative Information Seeking: A Study of Emergency Departments. in P Hansen, C Shah & C-P Klas (eds), Collaborative Information Seeking: Best Practices, New Domains and New Thoughts. Springer, Berlin, Springer book series on Computer Supported Cooperative Work, pp. 55-71. https://doi.org/10.1007/978-3-319-18988-8_4

APA

Hertzum, M., & Reddy, M. (2015). Procedures and Collaborative Information Seeking: A Study of Emergency Departments. In P. Hansen, C. Shah, & C-P. Klas (Eds.), Collaborative Information Seeking: Best Practices, New Domains and New Thoughts (pp. 55-71). Springer. Springer book series on Computer Supported Cooperative Work https://doi.org/10.1007/978-3-319-18988-8_4

Vancouver

Hertzum M, Reddy M. Procedures and Collaborative Information Seeking: A Study of Emergency Departments. In Hansen P, Shah C, Klas C-P, editors, Collaborative Information Seeking: Best Practices, New Domains and New Thoughts. Berlin: Springer. 2015. p. 55-71. (Springer book series on Computer Supported Cooperative Work). https://doi.org/10.1007/978-3-319-18988-8_4

Author

Hertzum, Morten ; Reddy, Madhu. / Procedures and Collaborative Information Seeking: A Study of Emergency Departments. Collaborative Information Seeking: Best Practices, New Domains and New Thoughts. editor / Preben Hansen ; Chirag Shah ; Claus-Peter Klas. Berlin : Springer, 2015. pp. 55-71 (Springer book series on Computer Supported Cooperative Work).

Bibtex

@inbook{d1b1227c691a4fb3986793b2b1f8da89,
title = "Procedures and Collaborative Information Seeking: A Study of Emergency Departments",
abstract = "Information seeking is a central and inherently collaborative activity in the emergency department (ED) which is the common entry point to hospitals for nearly all acute patients. In this paper, we investigate how ED clinicians{\textquoteright} collabo-rative information seeking (CIS) is shaped by the procedures that the clinicians follow in the ED. Based on observations in two Danish EDs, we identify four pro-cedures prominent to how CIS is accomplished: the triage procedure, the timeouts, the coordinating nurse, and the recurrent opportunities for information seeking at the whiteboard. We then discuss how CIS activities are impacted by these procedures and the challenges to effective CIS in these settings. We conclude with some thoughts about future studies of CIS in healthcare settings",
keywords = "Faculty of Humanities, collaborative information seeking, Information behavior, work procedures, Emergency Medicine, Healthcare",
author = "Morten Hertzum and Madhu Reddy",
note = "Bogserien har ISSN 1431-1496",
year = "2015",
doi = "10.1007/978-3-319-18988-8_4",
language = "English",
isbn = "978-3-319-18541-5",
series = "Springer book series on Computer Supported Cooperative Work",
pages = "55--71",
editor = "Preben Hansen and Chirag Shah and Claus-Peter Klas",
booktitle = "Collaborative Information Seeking: Best Practices, New Domains and New Thoughts",
publisher = "Springer",
address = "Switzerland",

}

RIS

TY - CHAP

T1 - Procedures and Collaborative Information Seeking: A Study of Emergency Departments

AU - Hertzum, Morten

AU - Reddy, Madhu

N1 - Bogserien har ISSN 1431-1496

PY - 2015

Y1 - 2015

N2 - Information seeking is a central and inherently collaborative activity in the emergency department (ED) which is the common entry point to hospitals for nearly all acute patients. In this paper, we investigate how ED clinicians’ collabo-rative information seeking (CIS) is shaped by the procedures that the clinicians follow in the ED. Based on observations in two Danish EDs, we identify four pro-cedures prominent to how CIS is accomplished: the triage procedure, the timeouts, the coordinating nurse, and the recurrent opportunities for information seeking at the whiteboard. We then discuss how CIS activities are impacted by these procedures and the challenges to effective CIS in these settings. We conclude with some thoughts about future studies of CIS in healthcare settings

AB - Information seeking is a central and inherently collaborative activity in the emergency department (ED) which is the common entry point to hospitals for nearly all acute patients. In this paper, we investigate how ED clinicians’ collabo-rative information seeking (CIS) is shaped by the procedures that the clinicians follow in the ED. Based on observations in two Danish EDs, we identify four pro-cedures prominent to how CIS is accomplished: the triage procedure, the timeouts, the coordinating nurse, and the recurrent opportunities for information seeking at the whiteboard. We then discuss how CIS activities are impacted by these procedures and the challenges to effective CIS in these settings. We conclude with some thoughts about future studies of CIS in healthcare settings

KW - Faculty of Humanities

KW - collaborative information seeking

KW - Information behavior

KW - work procedures

KW - Emergency Medicine

KW - Healthcare

U2 - 10.1007/978-3-319-18988-8_4

DO - 10.1007/978-3-319-18988-8_4

M3 - Book chapter

SN - 978-3-319-18541-5

T3 - Springer book series on Computer Supported Cooperative Work

SP - 55

EP - 71

BT - Collaborative Information Seeking: Best Practices, New Domains and New Thoughts

A2 - Hansen, Preben

A2 - Shah, Chirag

A2 - Klas, Claus-Peter

PB - Springer

CY - Berlin

ER -

ID: 129891594