Information behaviour and interaction design

In the IBID research group, our understanding of information and technology starts with understanding people in context. The contexts range from work settings through everyday-life situations to scientific domains. We investigate how people interact with information in various concrete settings – from individual and stable to dynamic and collaborative. In such settings, groups of actors may share goals but conflicting interests may also exist.

Thus, information is negotiated, contested, and forgotten as well as sought, shared, created, and used. In addition to investigating information behaviors in such settings, we also investigate ways of improving how individuals and groups discover, access, and experience information.

While the quantity of digital information is gigantic, the quality of the systems available for searching, discovering, experiencing, and making sense of this information often prevents the effective use of it. Better interaction designs require technological innovation as well as design-process innovation. The research of the IBID group takes an empirical approach to core challenges in information science. Across research topics, we seek to improve information practices, advance information science, and inform the design of information technology.






































Electronic Medicines Management (2021-2025) investigates how medication is managed in Norwegian healthcare institutions and how systems to support medication management are developed, implemented, and used – or not used. The project addresses the full medication-management loop across institutions and levels of care. Academic partners: Norwegian Center for E-Health Research, Arctic University of Norway, Stavanger University Hospital, University Hospital of North Norway, University of Oxford, and University of Copenhagen. Funded by the Research Council of Norway.
Contact: Morten Hertzum.

REAL (2021-2024) investigates the region-wide implementation of Epic's electronic health record in Mid-Norway. While the preparations for the implementation have been ongoing for some time, the clinicians at St Olav's Hospital will start to use Epic in 2022. Subsequently, Epic will also be implemented in nursing homes, home-care services, and GP clinics. Academic partners: SINTEF Digital, Norwegian University for Science and Technology, Arctic University of Norway, Norwegian Center for E-Health Research, and University of Copenhagen. Funded by the Research Council of Norway.
Contact: Morten Hertzum.

Train2Wind (2020-2024). The project at large analyzes entrainment in offshore wind farms with computer models and experiments. IBID’s part of the project uses the Train2Wind network as its empirical material and, on that basis, investigates scientific collaboration and knowledge sharing in an IT-supported, distributed research project. Academic partners: Technical University of Denmark, University of Copenhagen, University of Bergen, University of Tübingen, and École Polytechnique Fédérale de Lausanne. Funded by the EU (Horizon2020 MSCA-ITN-ETN).
Contact: Haakon Lund.

Health Platform (2019-2022) investigates the implementation and use of the Epic electronic health record in Denmark and Norway by analyzing, comparing, and facilitating the implementation efforts. In facilitating the implementation efforts, we take an effects-driven approach (e.g., to models for predicting patient no-shows and to task drift from physician to pharmacist). Academic partners: Roskilde University, University of Copenhagen, and the Arctic University of Norway. Co-funded by Bispebjerg Hospital, Region Zealand, and the Danish Hospital Pharmacies’ Research Fund.
Contact: Morten Hertzum.

Participation and learning in the public library (2018-2022) is a project that examines how the public library can support learning through active production. With a methodology rooted in participatory design and HCI, the project aims to contribute with cases and designs that operationalize the vision of the library as a place for democratic debate and lifelong learning.
Contact: Árni Már Einarsson








Information System for Service Design (2017-2020) investigates service designers’ information behavior and information needs through both interviews and field observations. On this basis, the project aims to identify information system features that support service design. The identified features will be validated through prototype testing in context. Academic partner: University of Copenhagen. Funded by a PhD scholarship from the Taiwanese government.

LabVis (2015-2018) devises and evaluates more effective solutions for visualizing abnormal lab-test results for patients with chronic diseases. A key idea is to identify abnormal trends by their deviation from values expected for patients with the chronic disease, rather than for people without the disease. The designed visualizations will be evaluated for their effect on clinical decisions. Academic partners: Norwegian University of Science and Technology and University of Copenhagen. Funded by the Central Norway Regional Health Authority.
Contact: Morten Hertzum.

CoSound (2014-2017) focuses on developing and evaluating tools for supporting the retrieval of music and other audio data from large corpora. CoSound aims at developing tools for use in digital humanities research. The targeted audio corpus is the archives of the Danish Broadcasting Corporation. IBID’s main involvement is in the subproject about information retrieval from audio news stories. Academic partners: Technical University of Denmark, University of Copenhagen, and University of Glasgow. Co-funded by the Danish Strategic Research Council.
Contact: Haakon Lund.

Clinical Communication (2012-2017) addresses clinicians' need for support in their intra- and interdepartmental communication. This communication is supported by electronic whiteboards, available on for example wall-mounted displays. The project involves the effects-driven design, organizational implementation, and evaluation of the whiteboards. IBID’s involvement is in the subprojects Patient transfer and competence development (2014-2017) and Patient flow and emergency-department crowding (2014-2016). Academic partners: Roskilde University and University of Copenhagen. Co-funded by Region Zealand, Imatis, and Innovation Norway.
Contact: Morten Hertzum.




















Name Title Phone E-mail
Björneborn, Lennart Associate Professor +4535321315 E-mail
Einarsson, Arni Már PhD Fellow +4535335409 E-mail
Engerer, Volkmar Paul Associate Professor +4535321341 E-mail
Fraumann, Grischa PhD Fellow +4535324878 E-mail
Hasle, Per Frederik Vilhelm Professor +4553536688 E-mail
Hertzum, Morten Professor +4535321344 E-mail
Hyldegård, Jette Seiden Associate Professor +4535321401 E-mail
Lund, Haakon Associate Professor +4535321414 E-mail
Thellefsen, Martin Muderspach Associate Professor +4535321355 E-mail
Zuccala, Alesia Ann Associate Professor +4525719286 E-mail
van der Sluis, Frans Assistant Professor - Tenure Track +4535326743 E-mail


Professor Morten Hertzum